Regardless of who’s to blame, you got to keep focused on the SOLUTION! More than that… you need to BECOME the solution! You literally need to be SEEN as a walking solution! What I mean is that if you keep failing, of course that you’ll eventually collapse. However, if you […]
Without common ground… without having something to agree on, it’s going to be hard for you to establish a line of communication with your audience. On this video, I’ll show what I mean by “being agreeable” and why it’s absolutely FUNDAMENTAL in order for you to deliver a WORLD-CLASS customer […]
Your ATTITUDE is one of the FUNDAMENTAL KEYS in order to deliver an OUTSTANDING customer service.
Let’s face it… ALL software has bugs, issues and problems. Show me someone who says otherwise, and I’ll show you a bad consultant… So if all software has bugs and even if it didn’t… even if you had this amazing piece of software with ZERO (NEVER BEEN DONE BEFORE) bugs, […]